At Manaaz, every piece is designed to delight — but if something isn’t quite right, we’re here to help. To ensure transparency and a smooth process, please read our updated Return & Refund Policy carefully.

Return Eligibility

We accept returns only under the following conditions:

• Damaged product received

• Wrong product sent

To qualify:

• A clear unboxing video is mandatory. This video must show the unopened package being opened for the first time, clearly displaying the issue.

• The return request must be raised within 24 hours of receiving the order.

• Products must be unused, with all original tags, pouches, boxes, and packaging intact.

How to Request a Return

1. Contact Us Within 24 Hours

   • Message us via WhatsApp or Instagram DM

   • Or email: support@manaazjewellery.com

   • Include the order ID, issue description, and the complete package opening video.

2. Approval & Reverse Pickup

   • Once approved, we’ll send you return instructions.

   • A flat ₹150 reverse shipping charge will be deducted from the eligible refund.

3. Packaging for Return

   • Please place the item securely with all original materials (box, pouch, tags).

   • Follow the shipping method provided to avoid damage in transit.

Refund Process

• Once the returned item reaches us, it undergoes a quality check.

• Once approved, refunds are issued directly to your original payment account and will reflect within 3 business days, depending on your bank or payment provider.

Exchanges & Cancellations

• Exchanges are not available at this time.

• Orders cannot be cancelled or modified after they’ve been placed.

Advance COD & Failed Deliveries

Advance COD Policy:

• An advance payment (₹100) for Cash on Delivery is non-refundable if the parcel is refused, undelivered, or returned.

• If re-shipping is requested, an additional advance or full payment must be made.

Failed Delivery & Refusal:

• Our delivery partner will make up to 3 attempts.

• If the parcel is refused or undelivered:

  • Initial shipping + reverse shipping charges will be deducted.

  • The remaining balance will be refunded to your original payment bank account.

Important Notes

• Returns without a valid unboxing video will not be accepted.

• Items must be unused, untampered, and in original packaging.

• Missing pouches, boxes, or accessories will void refund eligibility.

• Manaaz reserves the right to reject any returns that do not meet our policy terms.

At Manaaz, your trust is our pride. We promise transparency, integrity, and care in every step — from creation to delivery and bey